What you agree to when you bid here.

Glitxz is a marketplace, not the seller. Every lot is sold by the artist who made it; we run the room, take the payment, hold it until the work reaches you, and keep the record. The contract for the work itself is between you and that artist. We act as their agent for collecting the money and we are the party you complain to.

The registration details of the operating company are not published on this build. Ask [email protected] for the registered name, number and address and we will send them by return. Complaints go to the same address, and a person answers them.

You need an account to bid, and you must be old enough to enter a contract where you live. One account per person, a real email address you can receive at, and your own password — everything done through your account is treated as done by you.

Joining is free and no card is required until you place your first bid. You can close the account yourself in your account. We can suspend an account that bids it cannot pay for, harasses an artist, or is used to manipulate a lot; a suspended account keeps its record and its existing deliveries but cannot bid.

A lot is one work still being made, listed at its first mark. Bidding on it is bidding on a process you can watch in the journal, not buying a finished object from a photograph.

The artist closes the lot, not a clock. The countdown on a lot page is the artist’s declared window — a signal of intent. It is not a deadline we enforce, and a lot can close before or after it runs out.

At close the leading bid is captured and that collector takes the work. Everyone who held a leading bid while the work was unfinished stays on the record as a co-owner of the process, and that record travels with the work.

There is no veto. If the artist destroys the work mid-session, every hold is released in full, nobody is charged, and the journal documenting the process stays up.

The house takes 12% of the sale and the artist keeps 88%. That split is published on every lot page and it is the only fee we take from a sale.

A bid is an offer to buy at that price, and it stands until you are outbid or the lot closes. When you bid, Stripe pre-authorises the amount on your card and never charges it. The money stays in your account; your bank simply holds that much against it.

Outbid, and the hold is released the same day, automatically. If your bank still shows it after that, tell us — we can see on our side whether the release went through and we will chase it.

Only the winning hold is ever captured, and only at the moment the artist closes the lot. If the capture fails — a lapsed authorisation, a bank refusal — the handover does not start, nothing is asked of you or the artist while we chase the payment, and if it cannot be settled the sale is void and the record says so.

There is no self-serve button to withdraw a bid, because a leading bid is what the artist is working against. If you bid by mistake, write to [email protected] before the lot closes and we will void the bid and release the hold. Once the artist has closed the lot the sale is made, and what follows is the cancellation and refund routes below.

Every amount on the site is in US dollars, in whole dollars. The hammer price is the price: packing and carriage are arranged and paid for by the artist, and we add nothing to your bid at checkout.

We do not calculate, add, collect or remit sales tax or VAT on a lot. Any tax, import duty or customs charge that arises on a work crossing a border is yours to pay, and the carrier will usually ask for it on delivery. Each artist is responsible for their own tax on what they earn here.

The artist packs and posts the work themselves, so when you win a lot the delivery name, address and phone number you give are passed to that artist. They are independent sellers, not our staff. They may use those details for that one delivery and nothing else — no marketing, no keeping you on a list, no passing you on. If an artist contacts you for any other reason, tell us and we will act on it.

The risk of loss or damage in transit is the seller’s, not yours. The work is at the artist’s risk until it reaches you. If it never arrives, or arrives damaged or not as described, raise an issue and you get the whole hammer price back — see the refund routes below. The declared value of a shipment is the hammer price of the lot; we do not sell or arrange separate insurance, and you never need to claim against a carrier yourself.

Because that promise has to be evidenced, a lot at $500 or above must travel tracked, and on a lot that size the artist cannot report delivery themselves — the carrier or you confirms it. We ask artists to use a signature service wherever the carrier offers one. Below that threshold a work may travel untracked, and the artist may report that it was sent and delivered.

When a work is delivered you confirm it on your dashboard. If you say nothing, we confirm it for you: 7 days after a carrier reports the delivery, or 21 days when a person reported it rather than a carrier. We tell you that deadline when delivery is recorded, before it runs, not after.

Confirmation is what releases the artist’s 88%, which is why there is a clock on it at all. It is not the end of your rights: you have a further 14 days after a delivery is confirmed — by you or by the clock — to open a problem on it in the same place.

After that window the control is gone, but we are not. Write to [email protected] and a person will look at it; support is not bound by the 14-day limit, and none of these windows shorten a right your own consumer law gives you.

There are four ways money comes back, and all of them end in a full refund:

• Before it is posted, for any reason. Changed your mind after winning? Say so on the delivery in your dashboard, or write to [email protected], while the lot is still waiting to ship: we cancel the sale and refund you, and you do not have to allege a fault. Once the work is in the post this route closes — these are one-off works made to a bid, and the artist has already paid to send it.
• It never arrives. Raise the problem on the delivery. Loss in transit is the seller’s risk, so you are refunded.
• It arrives damaged, or is not the work you bid on. Raise the problem on the delivery and tell us what is wrong; we will ask you for photographs. If we cannot put it right with the artist, you are refunded.
• After confirmation, within 14 days. The same control, still open, whether you confirmed the delivery or the clock did.

A refund is the full hammer price returned to the card you bid with, by the same route it was taken; your bank decides how long it takes to appear. A refund does not unwind the record — you and everyone who held a leading bid stay on the work’s history, because the record is a record of what happened.

Raising a problem freezes the clock on the artist’s payout while we look at it. We read both sides, and we say what we decided and why, to both of you, in writing.

You cannot sell your position. Resale is on the roadmap and is not live; nothing on this site will pretend otherwise until it ships.

A recorded position is provenance, not a financial instrument. It is not a share, a security, a token or an investment, it pays nothing, and we make no claim at all about what any work here will be worth later.

Artists apply and are approved by hand. You sell in your own name, you decide when a lot closes, and you keep the copyright to your work — listing it gives us only what we need to show, describe and record it on the site and in its journal.

You are paid 88% of the hammer price, less nothing else, through Stripe to the payout account you connect. Payment is released against a confirmed handover, not against the close: the work has to arrive first.

When you win a sale you take on the collector’s address. Use it for that delivery only, keep it no longer than you need it, and never add them to anything. Get the work into the post within 14 days of receiving the address — after that we chase it, and a lot that stalls can be cancelled and refunded. A lot at $500 or above must go tracked, and your own word is not proof of delivery on a lot that size.

If you destroy a work mid-session, say so: every hold is released in full and the journal stays up. We can decline an application, take a lot off the floor, or end an artist account that misdescribes work, sells around the platform after taking a bid here, or misuses a collector’s details. Questions: [email protected].

The print shop is a separate storefront run on Shopify, and Shopify’s merchant is the seller of anything bought there. Those orders have their own checkout, delivery and returns terms, shown at the point of purchase — the auction terms on this page do not apply to them, and neither do the delivery and refund routes above.

We do not promise the site is always up. Live bid updates are pushed as fast as we can, but a slow connection can show you a stale price — the bid the database accepted is the bid that counts, and if two bids race, the one that lands first wins.

The countdown is the artist’s declared intent, not a guaranteed close, and no lot is guaranteed to be finished, to look like its early journal entries, or to reach any particular price.

Complaints go to [email protected]. A person reads them and we answer within 30 days, usually much sooner.

When these terms change, the date at the top changes with them. A change that affects a sale already under way does not apply to it — the terms you agreed to when you bid are the terms that govern that lot.

These terms are governed by the law of Colorado, United States, and its courts have jurisdiction. Nothing here removes a right you have as a consumer under the law of the country you live in, and nothing here excludes liability for fraud, or for death or personal injury caused by our negligence.

How we handle what we hold about you is a separate document: the privacy notice.